Returns & Exchanges

Due to the perishable nature of our candy and food products, we are unable to accept returns or exchanges to ensure the safety and quality of our treats for all customers. If your order arrives damaged or incorrect, please contact our sweet support team within 48 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Carefully examine your package upon arrival to ensure all gourmet sweets are in perfect condition and match your order confirmation.

• 2.
  Document Issues

  In the event of damage or shipping errors, take clear photos of the packaging and products to help us expedite your claim.

• 3.
  Contact Customer Care

  Email our team at customerservice@dylanscandybar.com with your order number and photos within 2 days of receiving your shipment.

• 4.
  Receive Resolution

  Our team will review your request and provide a replacement or store credit for any items that do not meet our high quality standards.